Effective Date: January 1, 2023

Thank you for choosing Mint Eco Car Wash. We appreciate your business and trust in our staff. As part of our commitment to clear, honest, and consistent communication with our Members and Guests, we have established the following Refund Policy to outline the terms and conditions governing refunds.

Refund Limitation

Mint Eco Car Wash has a refund limitation in place, which restricts the issuance of refunds for payment activity exceeding three months in the past. This means that we will not provide refunds for any payment activity that occurred more than three months prior to the date of your refund request.

Eligibility for Refunds

To be eligible for a refund within the three-month limit, the following criteria must be met:

  1. Valid Reason: You must provide a valid reason for the refund request, such as a technical issue with our product/service, an unsatisfactory user experience, or a billing error.

  2. Contacting Support: You are required to contact our customer support team to report the issue and seek a resolution before requesting a refund. Our support team will make reasonable efforts to address your concerns and resolve the issue promptly.

  3. Request Timing: Your refund request must be submitted within three months from the date of the original payment. We will not entertain refund requests for payment activity beyond this timeframe.

  4. Proof of Purchase: You must be able to provide proof of purchase if requested, such as an order number, receipt, or transaction ID, when submitting your refund request. This is to validate your claim and verify the payment history.

Exclusions from Refunds

Please be aware that certain circumstances may not be eligible for refunds, regardless of the timing:

  1. Subscription Renewals: Refunds will not be issued for subscription renewals if they fall outside the three-month refund window, and there was no attempt made to cancel or modify the subscription prior to the recharge.

  2. Custom Orders: Refunds are not applicable to custom orders or services that have already been delivered and fulfilled, as these are often tailored to the customer's specifications.

  3. Abuse of Policy: We reserve the right to deny refunds if we suspect abuse of this policy, including but not limited to repeated refund requests for the same account or purchases.

How to Request a Refund

To request a refund within the three-month limit, please follow these steps:

  1. Contact Support: Reach out to our customer support team by emailing marketing@mintecocarwash.com to report your issue and request a refund.

  2. Provide Details: Be prepared to provide specific details about your purchase, order number, the reason for your refund request, and any supporting information to help us understand your concern.

  3. Processing Time: We will review your request and aim to process it within a reasonable timeframe. Please allow up to 5 business days for us to complete the evaluation.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at marketing@mintecocarwash.com

Mint Eco Car Wash reserves the right to amend or update this Refund Policy at our discretion. Please check our website for the most recent version of this policy.

Thank you for choosing us! We value your business and are committed to delivering excellent products and services.